Effective Date: January 1, 2026
MendexoLift is a chimney repair company serving Braintree Town, Massachusetts, and the surrounding communities. We have been helping homeowners with chimney repair since 2022. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website, phone calls, and the services we provide.
Information We Collect
When you contact us, we collect the information you give us directly. This includes your name, phone number, email address, service address, and details about your chimney or repair needs.
When you use our website, we collect certain information automatically. This includes your IP address, browser type, device type, pages you visit, and the date and time of your visit.
How We Use Information
We use your information to schedule your chimney repair, provide an upfront price, send you updates about your appointment, and answer your questions.
We also use your information to improve our website and services, keep records of the work we perform, and send you occasional service reminders if you have asked us to.
We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to help it work properly and to understand how visitors use it. Cookies are small files stored on your device.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to help us understand how people find and use our website. These tools collect information like pages visited, time on site, and general location.
We may also use third-party scheduling, messaging, or review tools to communicate with you and manage appointments. These providers have their own privacy policies that govern how they handle your information.
Data Sharing and Disclosure
We share your information only when it is necessary to run our business. This includes sharing with trusted service providers who help us with scheduling, payment processing, analytics, and customer communications.
We may also share information if the law requires it, to protect our rights or safety, or as part of a business transfer such as a merger or sale.
We do not share your personal information with advertisers or sell it to data brokers.
Data Retention
We keep your personal information for as long as we need it to provide services, maintain our business records, and meet legal requirements. When we no longer need it, we securely delete or destroy it.
If you ask us to delete your information, we will do so unless we are required by law to keep it.
Data Security
We take reasonable steps to protect your personal information from loss, misuse, and unauthorized access. These steps include secure storage, restricted access, and safe handling of paper and electronic records.
No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work hard to keep your information safe.
User Rights
You have the right to ask us what personal information we have about you, to correct it if it is wrong, and to request that we delete it. You can also ask us to stop sending you marketing messages at any time.
To make a request, contact us using the phone number or email address below. We will respond within a reasonable time.
Children's Privacy
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and update the effective date at the top.
Your continued use of our website or services after changes are posted means you accept the updated policy.